Je pratique le déminage

Another interesting find from one of our photos, purchased through fotolia. Before I start excusing my French, I believe it’s an article about reactions, triggered by emotion, in a business situation. Thanks, Le Journal du Net, for providing the credits!

A screen dump and the English translation by google can be found after the read more link below

Before responding tit for tat to your supervisor who objects to the poor quality of your report, remember to clear the field before entering it. “Often the conflicts are created by an emotional reaction,” says Caroline Secq. Your manager may have misspoke as he reacts too violently, under stress for example. We must not lay my head down in a sterile exchange. Instead of trying to return the currency of his play in an exchange ping-pong, take the trouble to understand what is said behind the words. “Sometimes you have to be able to take some distance to hear what is really said,” says Caroline Secq.

Thus, if upset, you said: “This report is really no”, do not go to a quarter turn to him to have you provided the information late or not being sufficiently available to supervise … In the game of justification, one can argue long. Try not to translate his comment and put it on a professional and constructive, “you do not find the information you were looking for in my report?” or “What my report was not appropriate and what should I add to improve it?”. Not only will you avoid the escalation, but you put the exchange on a field-oriented solution. What calm the spirits.